We work for you the Consumer,
Not the Insurance Industry

Mission Statement

Duncan's Collision Inc. is committed to providing the highest quality collision repairs and the best in customer service. To this end, we strive to uphold the following principles and practices:

Quality Will Not Be Compromised

Substandard repairs not only diminish the value of a vehicle, they may well compromise its structural integrity. Should another accident occur, a poorly repaired vehicle can place the safety of its occupants at risk. We will not accept this risk, and make every effort to restore each vehicle to a condition equivalent to its status upon leaving the factory. We will not negotiate on quality nor reduce our rates simply to garner greater market share.

The Consumer Is Our Customer

We recognize that an automobile is a major purchase, and in case of an accident, the consumer is owed fair compensation for the entire loss due to that accident. Our niche is the consumer who cares about his vehicle.

Informed Consumers Make Better Decisions

We strive to remove the mystery from collision repair, taking the time to educate the consumer about our repair processes and inform her of her rights and any compensation that may be due under her insurance contract. We make no effort or claim to offer legal advice, but rather share our own knowledge and experience and point the consumer toward information resources that will help prepare her to make sound decisions.

Our Employees Define Our Business

We recognize that we cannot offer high quality workmanship without the skills of our talented technicians. And we recognize that our customers cannot be properly served without our friendly, professional office staff. In order to attract and retain these fine employees, we foster a supportive environment, offer competitive compensation packages and engage in ongoing training programs.

Because The Customer

Because the customer has a need,
we have a job to do.

Because the customer
has a choice,
we must be the better choice.

Because the customer
has sensibilities,
we must be considerate.

Because the customer
has an urgency,
we must be quick.

Because the customer
is unique,
we must be flexible.

Because the customer
has high expectations,
we must excel.

Because the customer
has influence,
we have the hope
of more customers.

Because of the customer,
WE EXIST !

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